The CAQ Siemens does not have an offline solution that would allow for the recording of installation complaints (IR) on site. The CAQ Offline Solution closed this gap. Complaints can now be recorded electronically without an Internet connection. Furthermore, the Offline Solution makes it possible to upload complaints after they have been submitted to CAQ, including attachments and status reports. To date, 140,000 IRs have been processed using the Offline Solution.
The whole was realized by EPS on the basis of the following components:
WPF Client (UI for plant project managers),
CAQ Business WebService (located in the DMZ and provides customer-specific access security),
CAQ Business Service (template management, synchronization to CAQ Siemens based on BizTalk),
CAQ Web Frontend (Create projects, documents and installation complaint templates for plant project managers)
The customer decided to work with EPS for the following reasons:
The project was started with the development of different solution variants. In addition, the MVP (minimum viable product) was defined together with the customer. EPS then implemented the various components and closely involved the customer with the help of SCRUM. The CAQ Offline Solution was handed over to the various users on schedule. EPS’s infrastructure with Confluence, Jira Software, Bitbucket, and Bamboo was used for documentation and project management.
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