PRODUKTE
AI Chatbot, RAG & Process Automation
AI Chatbot, RAG & Process Automation
A chatbot answers questions. Our system transforms how your organization leverages knowledge – and who benefits from it.
A chatbot answers. Our system transforms knowledge.
AI is no longer a trend. The real question is how you use it – and whether you invest in a standard tool or a solution that will still fit your business in Switzerland years from now.
A chatbot solves one problem. Our architecture solves many more.
The real value lies beneath the surface. What happens in the background – a tailored RAG solution (Retrieval-Augmented Generation) that turns your unstructured data into actionable knowledge – is what makes the difference. You’re not just deploying a chatbot. You’re building the foundation for scalable, secure process automation.
Tailored AI consulting for measurable results
What sets us apart
EPS has been developing custom software for companies such as Bühler, Leica, and VPT (German Association for Physiotherapy) for years, so we know what matters when systems go live.
We support companies from the first process analysis all the way to deep chatbot integration in SharePoint, Confluence, ERP systems, or custom applications. And we always start with the same question: Where is your greatest automation potential? Only then do we build.
Certifications & standards
ISO 9001 | ISO 27001 certified, because security is not a feature, it is a requirement.
More than a chatbot: RAG as the engine for automation
What the chatbot sees and what powers it
The chatbot is the interface. Behind it runs a custom RAG architecture developed by us, indexing and prioritizing your company data so it can be retrieved in milliseconds. No generic model that hallucinates. A system that knows what is stored in your integrated databases and other business applications, because it looks there first.
The result is not just a better search field. It is the foundation for workflow automation: reporting, recurring requests, and LLM-powered data aggregation from ERP systems. What used to take hours now takes seconds.
Where is your company knowledge slowing down processes today?
We help you identify which processes can be automated using your company’s knowledge.
What you gain in practice
AI-powered process automation, secure data integration, and a continuously up-to-date knowledge base for maximum efficiency.
Process automation & efficiency
No one should spend 20 minutes searching for information. Our system delivers answers in seconds and automates routine tasks, creating a real efficiency boost.
Multilingual support
German, French, English, Italian, the chatbot responds in the language of the question. Language barriers disappear without requiring multiple systems.
Data security & confidentiality
Your data is never used for AI model training. Our solution is tailored to your compliance and data privacy requirements.
Transparent answers with source references
Every answer shows where it comes from. Employees can see which document or data set supports a statement and trust the system because they can verify it.
Up-to-date content through RAG
The indexing service automatically refreshes the knowledge base every 24 hours. Your data from SharePoint, Confluence or ERP systems stays synchronized.
Integration into existing systems
Microsoft Entra ID, Teams, SharePoint, custom web and mobile applications, the chatbot fits into your infrastructure, not the other way around.
Use cases
Which use case will deliver the fastest impact for your business?
How we make sure the answers are right
Automated quality scoring
We developed a method that automatically evaluates answer quality. Together with each customer, we define a question set that covers the most important use cases. Every time the system changes, the tests run automatically, no manual testing, no uncertainty after updates.
This might also interest you.
See live how companies like yours use the system, in 45 minutes.
Webinar recording: Internal company AI chatbot
RAG, security, data integration, and real-world use cases, all in 45 minutes. The recording is available for free.
Discover where your greatest automation potential lies
No pitch. A conversation.
“AI only delivers value when it is paired with the right strategy for your concrete use case. Let’s find out together what truly makes sense for your business. Many of our customers later ask themselves: “Why didn’t we do this earlier?”
FAQ's
Does Microsoft Entra ID (formerly Azure AD) work with the system?
Yes. Our chatbot integrates with Microsoft Entra ID so employees can log in with their existing corporate accounts.
How do you ensure the LLM does not violate data‑protection or compliance rules?
The LLM never uses your data to train or improve external models. Security‑relevant decisions such as access control, logging, and data retention are defined in line with your policies and can be enforced via RBAC, private endpoints, and on‑premises deployment.
Can the chatbot be integrated into other applications?
Yes. We integrate the chatbot into your existing applications via REST APIs and custom connectors — whether in SharePoint, Confluence, ERP, or proprietary web and mobile apps.
How up‑to‑date are the contents (SharePoint, Confluence, Bitbucket)?
Our indexing service refreshes the knowledge base every 24 hours. Documents in SharePoint, Confluence, or Bitbucket are automatically synchronized — no manual updates required.
Can the chatbot work with images as well?
Yes. The system can interpret certain image‑based content such as diagrams or screenshots, especially when they are embedded in documents or linked via metadata. Exact capabilities depend on your use case and can be configured.
Can the bot generate reports from ERP data?
Yes. The chatbot can access ERP data and generate tailored reports — for example, on delivery status, production KPIs, or financial overviews. The data access layer and role‑based permissions are defined together with you.
How much does an entry‑level project cost?
We cannot quote a fixed price in CHF because the effort depends heavily on your specific use case and the systems you want to connect. What we can say: an initial, in‑depth analysis of your use case usually takes 1–2 days. For a first consultation to assess feasibility, plan for about 1–2 hours.
How long does implementation take?
The timeline depends on the complexity of the use case and your existing systems.
For smaller pilot projects, a first functional solution can often go live within a few weeks. Larger integrations or highly customized extensions typically take several weeks up to a few months, depending on technical requirements and project scope.
This page was created by EPS Software Engineering AG
We have rewritten this page with a focus on robust AI solutions for real business processes, not generic promises.
Our RAG‑based AI chatbots are built to work with your existing data, timelines, and security standards.
