The responsible body within the meaning of the data protection laws, in particular the EU General Data Protection Regulation (DSGVO), is:
EPS Software Engineering AG
Data Protection Officer a.i
Tel. +41 71 914 40 50
The data protection declaration applies to all websites of EPS Software Engineering AG (hereinafter "eps"). We cannot guarantee compliance with the data protection provisions for websites outside eps to which there is a link from the eps websites.
Below we would like to give you an overview of where data is collected and how it is handled.
GENERAL INFORMATION ON DATA PROTECTION
In the course of our activities, data is collected and stored at various points, through various programmes and services. This happens, for example, when you use the contact form or Google Analytics saves your IP address in order to provide us with aggregated information about your behaviour on the website. We will go into more detail about the various "data collectors" below.
COLLECTION, PURPOSE, STORAGE AND DELETION OF PERSONAL DATA
Personal data and their collection
Of course, we handle all our data with care, but with regard to the GDPR, personal data is particularly relevant. This includes name, address, telephone number, etc., but also your IP address and possibly even user names. In other words, everything that can be used to identify you as a person.
However, data that points to a company or organisation is not included.
When passing on your information on our website, e.g. via the contact form or the comment function etc., please make sure yourself what information you want to pass on: For example, do not write sensitive data in the comment function or do not share critical data with us via the contact form.
Purpose of the data processing
Data processing serves various purposes, which are also discussed in detail below.
Basically, we use the data within the scope of customer contact and order fulfilment, the provision of our offer and our services online as well as the improvement of these. Likewise, data is used within the scope of our marketing. We may also receive your data through work colleagues for further processing.
Data processing by third parties
As part of our online offer and e.g. for a better user experience, we use various third-party providers to provide content or services on the website, such as videos, fonts, etc. These third-party providers process your IP address, for example, in order to play the content on our website correctly. These third-party providers process your IP address, for example, in order to be able to correctly display the content on our website. The various instances are discussed individually below.
It can also happen that these are located in countries outside of Switzerland or even the EU. However, we make sure that the data protection requirements are met.
Under certain circumstances, these third-party providers also set cookies or pixel tags with which they process information such as user behaviour and other information and may also link this information to information from other sources. Detailed information can be found in the following points.
Exceptionally, data may be passed on to third parties if this is necessary to pursue our claims or if there is a legal obligation.
Deletion and revocation
The collected data will either be deleted for a specific purpose or stored until revoked, provided that it is not subject to the retention obligation. Details on the deletion request and storage can be found under the respective items.
What are cookies in general?
Cookies may be set on this website. Cookies are small text files that are permanently or temporarily stored in your computer when you visit this website. The purpose of the cookies is in particular to analyse the use of this website for statistical evaluation and for continuous improvements. However, this also includes the optimisation of the user experience (e.g. saving the shopping basket in the shop).
You can deactivate cookies completely or partially at any time in the settings of your browser. If cookies are deactivated, you may no longer be able to use all the functions of this website.
For more information on the individual cookies, please refer to the respective paragraphs.
Our website offers you various options for contacting us, such as forms or the comment function .
The information you provide will be stored by us and used to process your request and for further customer relations. The data will also be stored for internal purposes (e.g. evaluation, tracking and documentation) and for any further contact (for further customer support, follow-up, obtaining evaluations, etc.). For internal purposes, this data is therefore also stored after a termination of the cooperation until explicitly revoked. We also take the liberty of storing notes on explicitly unwanted contact in order to prevent this.
Please do not pass on any information that you do not want us or others (especially in the public comment function!) to receive. Therefore, do not send us sensitive data such as credit card information by email or contact form, but by telephone.
If you do not wish to use the form or email, you can contact us by telephone on +41 71 914 40 50.
Your data is stored in various places (e.g. email programme, website, backup, CRM programme).
Contact form and email
All information that you send us via the contact form or by email is processed as described above. The data sent includes that which you transmit in the mandatory and voluntary fields, as well as in the message field. In addition, your IP address may be stored.
With the comment functions, we enable you on the one hand to contact us, and on the other hand to discuss and comment on individual blog posts.
To make the user experience more positive, we ask for a username that also enables recognition during longer discussions.
We also ask for the email address in order to reduce fake enquiries on the one hand and to have a contact option on the other, e.g. in the event of potential customer contact or if we have to determine the person behind the email address for legal reasons. In addition, the IP address is stored.
Information provided in the comment field is stored and may be published on the website. Please take care not to publish any sensitive data about yourself. You are also welcome to use a fictitious username.
If we recognise the need to contact you in a comment (potential customer, other concerns or questions/support/service), the information is processed as described in the section "Contact".
NEWSLETTER, MAILING, SUBSCRIPTION
As part of our marketing and information activities, we send out information, invitations and competitions known as newsletters. If you have subscribed to the newsletter, you will receive recurring information about the industry, promotions, offers and other content.
We store your email address, your IP address and possibly other information such as your first and last name in order to personalise the newsletter and better match it to your interests.
You have the option to choose your newsletter setting for each newsletter.
You can also be added to the newsletter distribution list via other sources, e.g. newsletters at a trade fair.
Your data will be used to send you newsletters. They are also used to evaluate the performance of the newsletter (aggregated, but also possible at individual level).
We will also be happy to provide you with information on data processing.
GOOGLE SERVICES & PRIVACY
This website uses various services provided by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
The following is an overview of the most important pages concerning data protection in Google products:
- Tips on the individual products: https://policies.google.com/technologies/product-privacy?hl=de
- Privacy & advertising tools from Google: https://policies.google.com/technologies/ads?hl=de
- Setting for advertisements: https://adssettings.google.com/authenticated?hl=de
Please also check the privacy settings of your own Google account - here you have the option to instruct Google exactly what data it is allowed to collect once you are logged in with your Google account.
What data does Google Analytics record and how?
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above (Google Analytics Terms and Conditions).
Any personal data will be deleted or anonymised after 14 months.
Under the following link you will find various information on data protection at Google.
IP masking / anonymisation
As the website operator, we have also arranged for your IP to be anonymised. Thanks to IP masking, your IP address is changed in such a way that no conclusion can be drawn about your person. This also allows all other data such as location, etc. to be recorded so that they cannot be linked to you as a person without an IP address.
We use the aggregated, anonymised data from Google Analytics, for example, to improve website performance or to evaluate our marketing activities.
How to prevent tracking by Google: Browser Addon
If you do not wish to be tracked via Google Analytics on this or other websites, you can download an addon for various browsers at https://tools.google.com/dlpage/gaoptout.
For more information on how to use this addon, see https://developers.google.com/analytics/devguides/collection/gajs/#disable.
GOOGLE ADWORDS, ADSENSE AND REMARKETING
As part of our marketing activities, we use Google AdWords to display ads to internet visitors in various places on the web and in various formats. In principle, we do not process any personal data in this process. For details, please refer to the information on advertising with Google.
However, cookies are set for various functions on our site or on third-party sites and are used to improve the display of advertising material (see below).
This website uses the remarketing function of Google . This function is used to present visitors to the website with interest-based and thus more efficient advertisements within the Google advertising network. When visiting our website, the website visitor's browser stores cookies (see above for definition), which make it possible to recognise the visitor when they visit websites that belong to Google's advertising network. On these pages, the visitor can then be presented with advertisements that relate to content that the visitor has previously accessed on websites that use Google's remarketing function.
These cookies can also be set by third-party providers such as Doubleclick and similar.
Google stores various information, such as the browser or the pages visited, as well as the IP address - which is anonymised on our site. According to Google, the information collected by Google can be combined with other information from other sources. In principle, however, the data is used anonymously unless Google has given its express consent.
At https://policies.google.com/technologies/ads?hl=de and https://support.google.com/ads/answer/1634057?hl=de you will find further information on this, as well as instructions on how to deactivate the display of such interest-based advertising.
This website uses the Google Maps product from Google Inc. to show you maps of locations and to provide you with a quick link to Google Maps, e.g. for further route planning (improvement of the user experience).
Google Maps collects and processes, for example, the IP address or location information. By using this website, you consent to the collection, processing and use of automatically collected data by Google Inc, its agents and third parties.
The website uses Google Fonts. In order to be able to integrate the fonts used, a connection is established with the Google server when the website is called up, which returns the correct font.
Through the connection, Google can retrieve and process certain data. Information on this can be found on the following pages:
- Data protection: https://policies.google.com/privacy?hl=en
- Opt out: https://adssettings.google.com/authenticated
We integrate videos from YouTube. You can find information about which data this service processes under:
- Opt out: https://adssettings.google.com/authenticated
We make sure to include the videos with the extended data protection function.
SOCIAL MEDIA AND DATA PROTECTION
In today's world, social media channels such as Facebook, Twitter, Instagram & Co. are important in areas such as marketing & analysis, customer acquisition, customer care and customer service. We therefore also rely on the offers of various social networks.
For each interaction (see below for details) with the social channels, the data protection provisions of the respective operators must be applied, the most important ones being listed below:
- LinkedIn: https://de.linkedin.com/legal/privacy-policy
- Twitter: http://twitter.com/privacy, opt out: https://twitter.com/personalization
There you will also find information on data protection settings for the respective accounts.
Social media on our websites
On our websites you will find various places where you can interact with the social media channels and, for example, share content.
When you use the share functions and in particular when you are logged in with your account of the respective social channel, various information is sent to the operator of the channel or tapped by them and linked to your user account. The third-party providers may also set cookies.
Please note the respective data protection regulations and settings (see above). Please note that the social networks can track your browsing behaviour, for example, as long as you are logged in.
Communication on social media channels
In the context of marketing measures, customer loyalty and customer service, communication and, if necessary, data exchange also takes place on various social networks, such as our Facebook page.
The data protection provisions of the respective channels also apply here (see above for details). In the interest of your data protection, we ask you not to send us any sensitive data within these channels (e.g. as a comment), as we have no influence on how the individual networks handle this data. Instead, we will be happy to contact you directly by email or telephone.
If you provide us with information about you and your request (e.g. name, contact details, etc.) within the social networks which is relevant for us and our business activities (e.g. for contacting and initiating a customer relationship, support requests, etc.), we process this as described in the section "Contacting".