The goal is customer enthusiasm
Which customers will you recommend to others? It's obvious - the enthusiasts!
The not so easy question, how do you reach more enthusiastic customers? Through speed, reliability, adherence to delivery dates, transparency, etc. These are the most important performance indicators and according to ITSM, processes are divided into the areas of service request, incident, problem, change and knowledge management. EPS can help you set up your processes based on Jira, Jira Service Desk, Confluence, Statuspage and OpsGenie.
EPS manages nine apps in the Atlassian Marketplace and thus knows the success factors from its own experience. With over 1'000'000 app users, the suitability of EPS' ITSM engineering is also proven. If you would like to learn more about the Atlassian approach, please click on the button for further information.