COVID-19 has accelerated change for enterprises of every description. In particular, this has been seen in the field of digital transformation. Almost every business is now at some point along the trajectory towards achieving digital transformation – that is, the replacing of manual processes with faster, more efficient digital approaches.
It’s worth noting that this is not a new trend; however, the unprecedented events of the last 18 months have brought digital transformation to the forefront. Companies that had already embarked on this process are finding that they need to kick things up a gear (and potentially replace older digital technology); those that had lagged behind are now racing to catch up.
Here are our top 5 trends in digital transformation in "the new normal" – a world in which remote collaboration and transactions have increasingly replaced in-person interactions.